Return & Refund Policy

Welcome to HKPerfumes.store.
This Return & Refund Policy explains the conditions under which returns, exchanges, and refunds are accepted.

1. Returns Eligibility
   Due to the nature of perfume products, returns or exchanges are only accepted if:
   The product received is damaged, leaking, or defective, or
   The wrong item was delivered
   The issue must be reported within 24 hours of delivery.
2. Non-Returnable Items
   The following items are non-returnable and non-refundable:
   Used or opened perfumes
   Products damaged due to customer misuse
   Change of mind or dislike of fragrance
3. Return Process
   To request a return:
   Contact our customer support within 24 hours of delivery
   Provide clear photos or video of the issue
   Wait for approval from our support team before returning the item
   Returns sent without approval will not be accepted.
4. Refunds
   Once the returned item is received and inspected, we will notify you of approval or rejection.
   Approved refunds will be processed within 5–7 business days.
   Refunds will be issued using the original payment method where possible.
5. Replacement
   If eligible, we may offer:
   A replacement of the same product, or
   A refund if replacement is unavailable
6. Shipping Costs
   Return shipping costs will only be covered by HKPerfumes.store if the return is due to our error (damaged or incorrect item).
   In all other cases, shipping costs are non-refundable.
7. Cash on Delivery (COD) Orders
   For COD orders, refunds (if applicable) will be processed via bank transfer or store credit.
8. Changes to This Policy
   HKPerfumes.store reserves the right to modify this Return & Refund Policy at any time.
   Any changes will be updated on this page.